How can we help you?

Verizon Advantage Plan contact information

Let us help you.
Call us at 1-866-241-0356 (TTY: 711), Monday through Friday, 8 AM to 9 PM, ET.

Our mailing address:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106

Find a doctor or hospital

The Verizon Advantage Plan designed just for Verizon retirees provides coverage to any doctor (in or out-of-network) at the same cost share. The provider must be eligible to receive Medicare payment and accept your plan.

If you need help submitting a claim for a provider that is out of network, we can help. If your doctor has questions about submitting a claim, just call us at 1-866-241-0356 (TTY: 711) Monday through Friday, 8 AM to 9 PM, ET.


Find a medicare provider 

For current members — get a form
For current members — request a new ID card

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Then you can also:

  • Find doctors, hospitals and other providers that accept your plan
  • Contact us
  • View your claims

We're here to help

Get in touch!

Speak with an Aetna® Member Services advocate between Monday and Friday, 8 AM to 9 PM ET.

1-866-241-0356 (TTY: 711)

Check out an on-demand presentation.

Listen to an on-demand phone presentation or view an online video.

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New to Aetna?

You can set up an online account on or after the day your coverage begins. You’ll create a user name and password to sign in to Aetna’s secure member website.

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