How can we help you?

Verizon Advantage Plan contact information

Let us help you.
Call us at 1-866-241-0356 (TTY: 711), Monday through Friday, 8 AM to 9 PM, ET.

Our mailing address:
Aetna Medicare
P.O. Box 981106
El Paso, TX 79998-1106

Find a doctor or hospital

The Verizon Advantage Plan designed just for Verizon retirees provides coverage to any doctor (in or out-of-network) at the same cost share. The provider must be eligible to receive Medicare payment and accept your plan.

If you need help submitting a claim for a provider that is out of network, we can help. If your doctor has questions about submitting a claim, just call us at 1-866-241-0356 (TTY: 711) Monday through Friday, 8 AM to 9 PM, ET.

 

Find a medicare provider 

For current members — get a form
For current members — request a new ID card

Visit our secure member site opens in a new window

Then you can also:

  • Find doctors, hospitals and other providers that accept your plan
  • Contact us
  • View your claims

We're here to help

Get in touch!

Speak with an Aetna® Member Services advocate between Monday and Friday, 8 AM to 9 PM ET.

1-866-241-0356 (TTY: 711)

Check out an on-demand presentation.

Listen to an on-demand phone presentation or view an online video.

Register and watch the video opens in a new window

New to Aetna?

You can set up an online account on or after the day your coverage begins. You’ll create a user name and password to sign in to Aetna’s secure member website.

Register for an account opens in a new window

You are now leaving the Verizon - Aetna Medicare Advantage website.

The information you will be accessing is provided by another organization or vendor. If you do not intend to leave our site, close this message.

Continue
Read transcript