Once you get your member ID card, you can view your plan information on your secure member website. Click “Log in/Register” at the top right of the home page, and register with your member ID.
You can also reference your plan details in the information packet mailed to your home. To request for an additional packet, call 1-866-241-0356 (TTY: 711), Monday through Friday, 8 AM to 6 PM, local time.
Once you're enrolled, you'll receive:
A letter stating that you’re a member in our plan
Your Aetna member ID card (usually within 14 days)
A complete description of your coverage (Evidence of Coverage)
Your plan handbook
We're here to help
Get in touch!
Speak with an Aetna® Member Services advocate between Monday and Friday, 8 AM to 6 PM, local time.